EQ – Emotional Quotient better known as Emotional Intelligence

I teach you how to use EQ to help increase your influence. Why? ExtraOrdinary results: Why? You will think and behave differently.

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For CEO’s, Directors, Managers, Partners, Civil Service, Academics, Governors & Trustees.

Toby Mildon, Project Manager (Business) BBC

“Sarah is a brilliant speaker. She very succinctly teaches us about EQ models, which we can use practically and straight away. Sarah’s story telling helps bring EQ to life and makes it understandable to anyone listening. I highly recommend Sarah if you want to enhance the effectiveness of any leader in your organisation”

EQ empowers us to Respond rather than React: Those who have influenced my work

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 Susan David RUUM





“Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: Daniel Goleman

  1. Emotional awareness, including the ability to identify your own emotions and those of others;
  2. The ability to harness emotions and apply them to tasks like thinking and problems solving;
  3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.”                         (Psychology Today)
  • Empathy & Relationship Management
  • Self Awareness
  • Social Awareness & Skills
  • Self Management/Regulation
  • Internal Motivation/Business Ethics

Understanding there were multiple intelligences changed my life. Howard Gardner

Howard Gardner’s 8 Intelligences

Discussions around stress, conflict, absenteeism and mental illness are dominating headlines and at times discussion, in the boardroom. 

Often, even though staff are at their desk, they are actually absent – primarily due to distraction. So how can we help manage their thinking? It is my belief that when we think and behave emotionally intelligently, we can off-set some barriers and fears that fundamentally impact the output and profits of your business.

So what is EQ, Emotional Quotient – better known as emotional intelligence?

EQ is the ability to identify and manage the relationship we have with others and ourselves. The key word is Empathy; sensing others’ feelings and perspectives – taking an active interest in their concerns. Empathy is stronger and more intimate than sympathy: incorporating the ability to acknowledge with understanding.

E-motion really means energy put into motion, the ability to generate, use and feel emotions to communicate feelings – or employ them in thinking and creating. Emotions come from our thoughts. If we don’t like what we are feeling we can go back and change that thought.

How can EQ help your business generate better long-standing results?

In business leadership ‘IQ’ is well established. The significance of ‘EQ’ is also a key component of both great leadership and sustainable business results, yet not as well recognised in many organisations.

EQ empowers us to deal with the cause of a problem, rather than the effect. We will make better decisions by responding, rather than reacting. This helps us so much when coaching staff, managing conflict, staff promotions, the recruitment and sales process and recognise emotions – therefore a true insight and understanding of what is really happening.

When it comes to marketing, understanding multiple intelligences will empower you to market to each of the intelligences and in so doing, throwing your net wide empowering you to beat your competitors.

Using EQ incorporates left field thinking. It allows you to unpack what the real issues are instead of shuffling papers round the boardroom table – usually looking good, but actually not dealing with root problems.

Can EQ be taught?

Yes! Daniel Goleman published ‘Emotional Intelligence: why it can matter more the IQ’ in 1995 – it was a best seller so many of you will be familiar with his work.

He talks about personal & social competencies.

Goleman argues the traditional cognitive way of teaching doesn’t work – but working within our inner core does. It is all linked to our ‘why’.

Seth Godin wrote about Blue Ocean Strategy and it really is a good read. I work in the space between IQ and EQ believing I work in Blue Ocean.  The space helps you see, taste, smell, touch and feel your blue ocean and how to get there.

Many businesses are investing thousands in stress reduction learning; it is well known that ‘absent from your desk’ does not mean you are out the building.  To access EQ we need space and time (at times play) giving the ability to suspend judgments, be in the ‘now’ and then reflect.

Technical ability often stands at the forefront of business leaders; I am suggesting understanding emotion is just as powerful as understanding those technical abilities. Doing what is right is a must. We are responsible for our choices, decisions and actions; meaning a person with high EQ will have more trust and confidence in themselves. These people are good at living as ‘human beings’ and not as so many – trying to be ‘human doings’. These people are invariably found in mediation, prayer or moments of mindfulness.

I really like Peter Shepherd words about EQ: “You are responsible for your choices, decisions and actions; for being true to your judgment; for communicating with honesty and integrity, developing and maintaining an open mind, and promoting understanding and empathy; for never compromising your freedoms and rights nor trampling on another’s; for always acting from the primary motivation of love. That’s all and quite enough.”

8 Intelligence – Excellen8 Aptitudes

Co-author of Emotional Intelligence 2.0 and President at TalentSmart

DECEMBER 18, 2015
There is a time in the life of every predicament where it is ripe for resolution. Emotions provide the cue to act when a problem is big enough to see, yet still small enough to solve. By understanding your emotions, you can move adeptly through your current challenges and prevent future ones.

Emotional intelligence (EQ) is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.

Related: Why You Need Emotional Intelligence to Succeed in Business

Emotional intelligence can make your career
Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack. It’s a powerful way to focus your energy in one direction with a tremendous result. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58% of success in all types of jobs.

Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in emotional intelligence. On the flip side, just 20% of bottom performers are high in emotional intelligence. You can be a top performer without emotional intelligence, but the chances are slim.

Related: Are You Emotionally Intelligent? Here’s How to Know for Sure.

Naturally, people with a high degree of emotional intelligence make more money—an average of $29,000 more per year than people with a low degree of emotional intelligence. The link between emotional intelligence and earnings is so direct that every point increase in emotional intelligence adds $1,300 to an annual salary. These findings hold true for people in all industries, at all levels, in every region of the world. We haven’t yet been able to find a job in which performance and pay aren’t tied closely to emotional intelligence.

Emotional intelligence can save your life
When you stuff your feelings, they quickly build into the uncomfortable sensations of tension, stress, and anxiety. Unaddressed emotions strain the mind and body. Your emotional intelligence skills help make stress more manageable by enabling you to spot and tackle tough situations before things escalate.

People who fail to use their emotional intelligence skills are more likely to turn to other, less effective means of managing their mood. They are twice as likely to experience anxiety, depression, substance abuse, and even thoughts of suicide.

Scores of research studies have come forth linking emotional intelligence and susceptibility to disease. Stress, anxiety, and depression suppress the immune system, creating a vulnerability to everything from the common cold to cancer. The potency of your immune system is tied to your emotional state via neuropeptides: complex chemicals that act as messengers between the mind and body. When your mind is flooded with tension or distress, it signals the body to decrease energy directed towards fighting disease. This change increases your vulnerability to an attack.

Research even shows a definitive link between emotional distress and serious forms of illness, such as cancer. One of the first long-term studies measured women’s stress levels over a 24-year period. Researchers tracked the degree to which each woman experienced tension, fear, anxiety, and sleep disturbances—all forms of emotional distress resulting from unresolved conflict and unmanaged emotion. Women who experienced higher levels of stress during this 24-year period were twice as likely to develop breast cancer.

Emotional intelligence skills can also be taught to speed the body’s recovery from disease. People who develop their emotional intelligence skills during treatment recover faster from a variety of ailments, including the two biggest killers in America?heart disease and cancer. Teaching emotional intelligence skills to people with life-threatening illnesses has been shown to reduce the rate of recurrence, shrink recovery times, and lower death rates.

Researchers at Ohio State University studied 227 women diagnosed with breast cancer and saw remarkable effects from teaching emotional intelligence skills during recovery. Women who were randomly assigned to this treatment had reduced levels of stress, kept a better diet, and built stronger immune systems. Research presented to the American Heart Association revealed a similar outcome for men and women taught emotional intelligence skills while recovering from a heart attack.

Emotional intelligence has a strong influence on health-related outcomes because it reduces the perception of stress in response to trying situations. Emotional intelligence skills strengthen your brain’s ability to cope with emotional distress. This resilience keeps your immune system strong and protects you from disease.

Bringing it all together
It’s nice to know that working on your EQ can have benefits in some of the most important areas of your life. A healthy career and a healthy body ticks a couple of very important boxes.