Discussions around stress, conflict absenteeism and mental illness are dominating headlines and at times discussion, in the boardroom.
Often, even though staff are at their desk, they are actually absent – primarily due to distraction. So how can we help manage their thinking? It is my belief that when we think and behave emotionally intelligently, we can off-set some barriers and fears that fundamentally impact the output and profits of your business.
So what is EQ, Emotional Quotient – better known as emotional intelligence?
EQ is the ability to identify and manage the relationship we have with others and ourselves. The key word is Empathy; sensing others’ feelings and perspectives – taking an active interest in their concerns. Empathy is stronger and more intimate than sympathy: incorporating the ability to acknowledge with understanding.
E-motion really means energy put into motion, the ability to generate, use and feel emotions to communicate feelings – or employ them in thinking and creating. Emotions come from our thoughts. If we don’t like what we are feeling we can go back and change that thought.
How can EQ help your business generate better long-standing results?
In business leadership ‘IQ’ is well established. The significance of ‘EQ’ is also a key component of both great leadership and sustainable business results, yet not as well recognised in many organisations.
EQ empowers us to deal with the cause of a problem, rather than the effect. We will make better decisions by responding, rather than reacting. This helps us so much when coaching staff, managing conflict, staff promotions, the recruitment and sales process and recognise emotions – therefore a true insight and understanding of what is really happening.
When it comes to marketing, understanding multiple intelligences will empower you to market to each of the intelligences and in so doing, throwing your net wide empowering you to beat your competitors.
Using EQ incorporates left field thinking. It allows you to unpack what the real issues are instead of shuffling papers round the boardroom table – usually looking good, but actually not dealing with root problems.
Can EQ be taught?
Daniel Goleman published ‘Emotional Intelligence: why it can matter more the IQ’ in 1995 – it was a best seller so many of you will be familiar with his work.
He talks about personal & social competencies.
Goleman argues the traditional cognitive way of teaching doesn’t work – but working within our inner core does. It is all linked to our ‘why’.
Seth Godin wrote about Blue Ocean Strategy and it really is a good read. I work in the space between IQ and EQ believing I work in Blue Ocean. The space helps you see, taste, smell, touch and feel your blue ocean and how to get there.
Many businesses are investing thousands in stress reduction learning; it is well known that ‘absent from your desk’ does not mean you are out the building. To access EQ we need space and time (at times play) giving the ability to suspend judgments, be in the ‘now’ and then reflect.
Technical ability often stands at the forefront of business leaders; I am suggesting understanding emotion is just as powerful as understanding those technical abilities. Doing what is right is a must. We are responsible for our choices, decisions and actions; meaning a person with high EQ will have more trust and confidence in themselves. These people are good at living as ‘human beings’ and not as so many – trying to be ‘human doings’. These people are invariably found in mediation, prayer or moments of mindfulness.
I really like Peter Shepherd words about EQ: “You are responsible for your choices, decisions and actions; for being true to your judgment; for communicating with honesty and integrity, developing and maintaining an open mind, and promoting understanding and empathy; for never compromising your freedoms and rights nor trampling on another’s; for always acting from the primary motivation of love. That’s all and quite enough.”